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Cancellations and returns
You may return your purchase if you notify us within 14 working days of the delivery date.

If there is a fault with your product you may return it to us within 28 days for a replacement or refund. This does not apply to faults caused by accident, neglect or misuse.

No fault' returns within 14 working days
Right to cancel: You can cancel your purchase within 14 working days of delivery of your product by:
Global Knowledge Bookshop
c/o Computer Bookshops Ltd
205 Formans Road
B11 3AX

DO NOT POST THE PRODUCT TO US AT THIS ADDRESS WITHOUT CONTACTING US FIRST. We will send you full returns instructions (including an authorisation code) and refund details.

Postage must be pre-paid unless we authorise otherwise. In instances where we agree to pay the postage charge, the product(s) must be returned via the method / operator we request you to use.

To cancel your purchase your product must be complete, unused, in 'as new' condition with the original box, packing and accessories. Pre-recorded CDs, and software must be sealed. Any 'Free Gifts' received with the product must also be returned.

We cannot cancel your purchase if:

  • you cannot provide proof of purchase;
  • the seal has been broken on any product;
  • the product is returned in a condition or packaging other than that detailed above.


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