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Free Delivery
Orders over the value of 20, after discounts, delivered to a single mainland U.K. address and with all items delivered together qualify for free postage and packaging.
Deliveries are usually made 1-2 days from when your order is despatched but please allow up to 3 days. Please note: A signature is required on delivery.

Payment Methods
We accept payment by cards containing the following symbols:
VISA MasterCard Delta Switch Solo

If you do not wish to pay by credit card, we will contact you to arrange payment of your order. Just place your order through the checkout and you will be given an option to be contacted.

Time of Payment
The value of the order will be deducted from your credit card when the order is despatched. If some items in your order are out of stock, only the value of goods that are shipped out to you will be taken off your card.

Credit Card Safety
Shopping with is safe and secure. Our server uses an encryption program that secures your credit card details through the Internet. For more details, click here.

UK Deliveries
Service Approx. Delivery Time
(from Despatch)
Order before Cost
Economy Delivery 4 working days 4pm 1.99 per delivery
Standard Business Delivery 1-3 working days 4pm 2.95 per delivery
Standard Home Delivery (9am-5pm) 1-3 working days 4pm 4.10 per delivery
City Link Business Saturday Delivery Saturday before 12pm 12pm(Friday) 25.00 per box

Your order will normally be sent by DHL Securicor and you will be required to sign for your order.

Additional UK delivery options

Guaranteed delivery options are available at an additional cost. Please see below for details.

With Royal Mail Special Delivery Next Day, Royal Mail guarantee delivery to most UK addresses by 1pm the next working day. This includes Northern Ireland, Jersey and Guernsey.

Some places take longer to deliver to, but delivery is guaranteed within three working days by 5.30 pm. Please check below for longer delivery times:

Next Working Day by 5:30pm Aberdeen AB30-56; Inverness IV21-28, 40, 52-54; Orkney KW1-14; Argyll PA28-40; Perthshire PH15, 17-41; Stornoway (Lewis) HS1; Arran KA27; Cumbrae KA28; Kirkwall Town KW15; Stromness Town only KW16; Gigha PA41; Islay PA42-49; Jura PA60; Tiree PA77; Lerwick (Shetlands) ZE1

Two Working Days by 5:30pm Herm GY1; Sark GY9; Lewis HS2; Harris HS3; Scalpay HS4; Leverburgh HS5; North Uist HS6; Benbecula HS7; South Uist HS8; Castlebay (Barra) HS9; Skye IV41-51, 55, 56; Colonsay PA61; Mull PA62-75; Iona PA76; Coll PA78; Shetlands ZE2-3

Three Working Days by 5:30pm Orkney KW16-17; Eigg, Muck PH42; Rhum, Canna PH43-44

Please note deliveries by Royal Mail Next Working Day require a signature on delivery. Deliveries to the Isle of Man can be delayed by Customs.

Service Approx. Delivery Time
(from Despatch)
Order before Cost
Royal Mail Guaranteed Next Working Day By 1pm Before 1pm
(Postcode dependant)
4pm Check Prices Here
DHL Securicor Next Working Day Before 17:30
(Postcode dependant)
4pm 7.50 per box
DHL Securicor Diamond Next Working Day Before 10:30
(Postcode dependant)
4pm 18.50 per box

Northern Ireland / Isle of Man / Republic Of Ireland
Service Time of delivery Cost
Northern Ireland DHL Service 2-3 working days 5.75 per box
Northern Ireland Air Next working day, between 9am and 5pm 14.00 per box
Northern Ireland Saturday delivery Saturday delivery 25.00 per box
Isle of Man DHL Service 2-3 working days 9.50 per box
Ireland DHL Service 2-3 working days 4.75 per box + 0.75 per unit

Service Destination Time of delivery Cost

DHL Euro

Belgium, Channel Islands, Luxembourg, Netherlands

2-3 working days

7.25 + 0.75 per unit

DHL Euro

France, Germany

2-4 working days

7.55 + 0.95 per unit

DHL Euro

Andorra, Austria, Italy, Portugal, Spain, Switzerland

3-6 working days

9.50 + 1.50 per unit

DHL Euro

Czech Republic, Denmark, Finland,  Hungary, Norway, Poland, Sweden

3-6 working days

14.00 + 2.00 per unit

DHL Air Greece 2 working days 20.00 + 2.00 per unit
DHL Air Bulgaria, Cyprus, Estonia, Latvia, Lithuania, Malta, Monaco, Romania, Slovakia, Slovenia 2-5 working days 21.00 + 2.00 per unit
DHL Air Belarus, Gibraltar, Liechtenstein, Turkey, Ukraine 2-6 working days 31.00 + 2.00 per unit
DHL Air Iceland, Russian Federation 2-9 working days 28.00 + 2.00 per unit
DHL Air Armenia, Azerbaijan, Bosnia and Herzegowina, Croatia, Georgia, Turkmenistan 2-6 working days 29.00 + 3.00 per unit
DHL Air Albania, Faroe Islands, Greenland, Kazakhstan, Kyrgzstan, Macedonia, Moldova, Serbia and Montenegro, Uzbekistan 2-6 working days 33.00 + 3.00 per unit

Customs duties and taxes (non-UK destinations)

Import duties and/or taxes may be imposed by your local government on shipments from outside your country.
These charges are separate from the delivery charges above and are beyond our control or ability to predict.
These charges (if any) are made payable to your government.

What if all the titles I order are not in stock?

During the checkout process you will be asked the question
"Do you want us to split your order for delivery?"

If you choose No, your order will not be despatched until all of the items are in stock. 

If you choose Yes, then items are despatched as and when they come into stock, in one or more deliveries. 

All out of stock items will be placed on backorder. If you wish to cancel your backorder at any stage, please go to the 'Track My Order' section within the 'Your Account' area.

Special Delivery
If you have chosen one of the special delivery methods and have requested a split delivery, all subsequent deliveries will be sent out using the same delivery method as your first delivery.

If you wish to choose a different delivery method for each title, you must submit a separate order for each title, choosing a different delivery method.

Your statutory rights are not affected.

Order Status Guide
In Stock
Despatched Today
In Stock
This title is normally held in stock, and is available for same day despatch. However items may occasionally go out of stock between updates. If your order is urgent, please double check with customer services to ensure that the item is definitely in stock before placing your order.
Online Course Online Course
This title is a non-physical product that is accessed online. No physical despatch is involved when an Online Course is purchased; we will send you an email, normally within 10 minutes of the acceptance of your order, detailing the login details you will require to activate your account.
PLEASE BE AWARE that these titles are subject to the Microsoft Corporation EULA (End User License Agreement) and, in line with any software products, CANNOT be refunded or exchanged for another product if course activation has taken place. Please see our Terms and Conditions for full information.
On Order
Temporarily Out Of Stock
On Order
This item is a current title but may temporarily be out of stock. If you wish to place an order the item will be sent to you as soon as the title comes back in stock. Occasionally some items take longer to obtain than others, and in extreme cases there are additional delays if publishers need to re-print the title.
Special Order
2-3 weeks despatch
Special Order
We can accept orders for this item, but only if it is a firm sale, therefore we cannot accept returns of these items. We will send it to you as soon as we obtain it. Please note your credit card will not be charged for this item until it has been despatched from our warehouse. Your statutory rights are not affected.
Not Yet Published
This title has not yet been released in the UK. The Date Published listed will tell you which month it is expected to be released in. We can accept advance orders for these - the item will be despatched to you on the day of release, and your payment card will not be charged until we send it.
Old Edition Old Edition
This title is no longer stocked. Reasons for this include the item being out of print, no longer available in the UK, about to be superceded, or no longer stocked by our suppliers. Sometimes we may be able to order one of these for you; please contact our customer service department for details. Where appropriate, a link is provided to a newer edition of the product.
Limited Stock Limited Stock
This title is normally held in stock, but at this time we have a limited number available. This product is available for same day despatch, however due to limited quantities in stock there is a small chance that it may go out of stock while your order is being processed - in which case it will become an "On Order" product. If your order is urgent, please double check with our customer services to ensure that the item is definitely in stock before placing your order, and they will be happy to reserve it for you.


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